Ofgem Must ‘Effectively Respond’ to Customer Concerns
An official report has criticised UK regulators, demanding that they do more to ‘effectively respond’ to consumer concerns. The criticism is aimed at all four of the UK’s industry regulators, including energy regulator Ofgem and water regulator Ofwat.
The report was published recently by the National Audit Office (NAO). They state that the UK’s regulators haven’t been specific enough when explaining what they ultimately want to achieve for consumers.Read More